Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jamey Bieneman

Jamey Bieneman

June 14, 2025

5  out of  5
rating by Jamey Bieneman
"I have used Randy for almost 30 years for all my insurance needs from home, auto, disability and life. Erin is my go to for any issues that I need help with. I have never been disappointed with the commitment to absolute customer satisfaction. Call this office for all of your insurance needs, they will not disappoint."
Profile photo of Chelsea Hoyle

Chelsea Hoyle

June 12, 2025

5  out of  5
rating by Chelsea Hoyle
"I Have been with statefarm since I was 16. I am now 34. Erin and Randy are phenomenal. They are so kind and personable. They are very quick and great at saving me money. I have 2 vehicles, homeowners insurance, and 4 life insurance policies with them and getting ready to add a few more. They make everything so easy for me to understand and make me feel like my Kids will be very well set up if anything ever happens to me. They give me so much peace of mind."
Profile photo of Mike Najada

Mike Najada

June 4, 2025

5  out of  5
rating by Mike Najada
"Tiffany is great and communicated very well - she helped me today with different insurance options for my existing insurance - I have been with this office and State Farm for over 15 years and no plan to change it - I definitely recommend others for this office"
Profile photo of Mark Townsend

Mark Townsend

May 30, 2025

5  out of  5
rating by Mark Townsend
"I was in a spot and needed auto coverage right away. Kourtney hooked me up. A couple of weeks later, I switched my homeowners policy too. Saved a bunch of money from what I was paying. She also explained some of my Medicare options. She's very knowledgeable and easy to work with."
Profile photo of David Zalar

David Zalar

May 19, 2025

5  out of  5
rating by David Zalar
"Randy and team provide A1 top notch service!!"
Profile photo of Olivia Flores Cruz

Olivia Flores Cruz

February 14, 2025

5  out of  5
rating by Olivia Flores Cruz
"Great team"
Profile photo of Hamza MAJJATI

Hamza MAJJATI

February 2, 2025

5  out of  5
rating by Hamza MAJJATI
"Awesome service. Kourtney was very nice and helpful."
Profile photo of alaina johnson

alaina johnson

January 21, 2025

5  out of  5
rating by alaina johnson
"everyone there is great! i definitely suggest going there for all your insurance needs!:)"
Profile photo of William Donlan

William Donlan

January 16, 2025

5  out of  5
rating by William Donlan
"Great job Tiffany and Erin for being proactive in helping us manage our insurance needs. We really appreciate your excellent customer service!!!"
Profile photo of Paul Sivaswamy

Paul Sivaswamy

November 14, 2024

5  out of  5
rating by Paul Sivaswamy
"Randy's agency is exceptional in Customer focus and have consistently demonstrated that they listen to my needs and have the my best interest in their mind. Randy is a wonderful man and has fostered in his team these values. I had the pleasure of interacting with Lexie recently on some billing and a claim issue I had and she has been unbelievably prompt to respond and take care of all my needs. She attended to my needs patiently working even through technical difficulties and stayed on the phone with me until the issue was resolved. Simply outstanding person and very friendly and compassionate about all my concerns. - Paul S"
We responded:
"Thanks so much for the extremely kind words Paul! We love having you as part of our State Farm family, and look forward to helping you with your future needs!! Take care, Randy"
Profile photo of Treasure Troll

Treasure Troll

July 11, 2024

5  out of  5
rating by Treasure Troll
"Amazing. Lowest rates I've seen in a long time."
We responded:
"Thanks so much for the positive feedback on our rates, but we also want to provide you the best combination of rates and service available in the marketplace. Would love to meet sometime and make sure you have a full understanding of your coverage - and discuss both protection and accumulation options. Sincerely, Randy"
Profile photo of B Don

B Don

July 9, 2024

5  out of  5
rating by B Don
"We multiple things insured with Randy. Rentals, a business, home and cars. They have always been super helpful and on it when we need something. We highly recommend this office…. It’s a great team! Gary and Becky Donaldson"
We responded:
"Thanks so much Gary & Becky!! Great to have you in our State Farm family!! We truly appreciate your business!! Sincerely, Randy & Team"
Profile photo of the pitbull family

the pitbull family

February 29, 2024

4  out of  5
rating by the pitbull family
"Great staff but ALOT of billing issues"
Profile photo of Gus Mason Jr

Gus Mason Jr

December 13, 2023

5  out of  5
rating by Gus Mason Jr
"What a great and wonderful group of people"
Profile photo of destany

destany

June 26, 2023

5  out of  5
rating by destany
"I had an amazing experience with Erin."
We responded:
"Thank you so much for taking the time to leave a review! We appreciate your business! "
Profile photo of Jayson Lane

Jayson Lane

June 24, 2023

5  out of  5
rating by Jayson Lane
"If you're looking for a great agent and amazing team, look no further! I've been with them for years, and they are the best. I highly recommend them!"
We responded:
"Thank you, Jayson, for taking the time to leave us a review. We appreciate your business with us. We are here to help! "
Profile photo of Tammy Lepretre

Tammy Lepretre

June 18, 2023

5  out of  5
rating by Tammy Lepretre
"Love the staff here. Always friendly"
We responded:
"Thank you Tammy for taking the time to leave us a review. We appreciate your trust in us with your insurance needs. We are here for you and your family! Thank you again! "
Profile photo of Rudy Tucker

Rudy Tucker

January 19, 2023

5  out of  5
rating by Rudy Tucker
"Fantastic service. Christina was very helpful and made the process painless. Just all around great customer service. Would recommend this agency to anyone."
We responded:
"Thank you so much Rudy for providing this review! Christina is a huge asset to our office; we are very lucky to have her. We strive to provide the best customer service possible to each and every one of our customers. Thank you for recognizing her efforts and we appreciate your business! Take care! "
Profile photo of Jerry Davison

Jerry Davison

January 19, 2023

5  out of  5
rating by Jerry Davison
"NEW UPDATE (1-19-2023): I contacted Randy through email about some questions and concerns late one night and I had a thorough and succinct answer by 10:00 a.m. the next morning! I was also given a PDF file that showed my premium versus dividend per year which helped me decide to keep my coverage as is. I can't say enough about Randy and his staff. The are incredible. Randy and his staff are only the 2nd State Farm agency that I've dealt with in 49 years and they are incredibly responsive and helpful. I had high expectations when I moved to Randy's agency ... because my last State Farm agent was my father-in-law!"
We responded:
"Thank you so much Jerry for the kind review. We pride ourselves on providing top notch service on your life, auto and home insurance. We appreciate your business and look forward to many more years of providing great customer service. Thanks again for taking the time to write a review. Take care! "
Profile photo of Kirk Taylor

Kirk Taylor

December 18, 2022

5  out of  5
rating by Kirk Taylor
"Simply the best! You won't be disappointed with Randy or his staff!"
We responded:
"We appreciate that feedback Kirk. Thank you for your business. We are happy to offer you the best auto and homeowners insurance topped off with amazing customer service. If we can help with anything, please never hesitate to call. Take care! "
Profile photo of Ya Brother

Ya Brother

November 9, 2022

1  out of  5
rating by Ya Brother
"They barely answer the phone. They don’t reply to messages. They seem bothered by your requests. Kinda snobby."
We responded:
"Thank you for taking the time to provide your feedback. I unfortunately do not show you as a current client with our agency. We would love the chance to look at your account, discuss your concerns and make your experience a positive one moving forward. We can be reached at 309-689-9780 if you would be available. Thank you so much! "
Profile photo of Destany Hougland

Destany Hougland

September 30, 2022

5  out of  5
rating by Destany Hougland
"Erin gives the best customer service ever! And she is super sweet!"
We responded:
"Thank you so much for your review and your continued support!"
Profile photo of Libby Murray

Libby Murray

September 29, 2022

5  out of  5
rating by Libby Murray
"Love"
We responded:
"Thank you so much Libby, we appreciate your business!"
Profile photo of Oj Skinner

Oj Skinner

July 15, 2022

5  out of  5
rating by Oj Skinner
"Christina is a rock star. She made sure my policy was exactly what I needed. She was able to answer my questions quickly and accurately! I honestly am not sure if I would have switched if it wasn’t for her! Awesome asset to have for your company!"
We responded:
"Thank you so much Oj for taking the time to write a review. Christina does a great job, and we are so grateful that you selected our office for your insurance needs. We appreciate you! "
Profile photo of Laurie Nippe

Laurie Nippe

June 14, 2022

5  out of  5
rating by Laurie Nippe
"Great service & awesome office staff."
We responded:
"Thank you so much Laurie, we appreciate your business!"